Your telephony it's our passion

Your telephony it's our passion

Callcenter

Telephone services tailored to your needs

We offer you an individually tailored call center service in inbound and outbound. Whether collection calls to the debtor, dunning, sales or service calls; we concentrate entirely on your wishes and ideas - you decide and define your configuration in consultation with us. By using our service, you can achieve maximum success with a manageable effort and increase your availability by telephone by covering off-peak times in the hotline. The results of the phone calls are sent back to you daily as so-called result codes in a coordinated format.

Our services include:

  • Call on behalf of the respective client
  • Individual number display
  • Specification of the greeting and language regulation per customer
  • Orders can be canceled at any time
  • Conclusion of payment, installment and installment agreements
  • Receipt and forwarding of complaints
  • Processing of queries

 

accredis is a member of the Call Center Association Germany (CCVD). The members of the CCVD submit to a code of honor, which regulates the way, the route and the times of day of the address in addition to compliance with all relevant data protection regulations.

Your advantages:

  • Increased availability through predictive dialing
  • Telephone number researching included
  • Individual calls named and on behalf of the customer
  • Configurability per escalation level
  • Accessibility in off-peak times
  • Automated processes
  • Solution-oriented and conflict-trained agents